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After Sales

Booking issued? What else can you do? This is how you can proceed in each case.

Schedule Changes

How you can confirm schedule changes quickly and easily in Cockpit.

Exchange

Rebooking can be complicated. In Cockpit, rebooking is quick and easy.

Void (same-day ticket redemption with booking cancellation)

Tickets can usually be voided (cancelled free of charge) within the same day of issue, until midnight (local time of the issuing market in case of international fares).

Refund

If a customer changes his mind and doesn´t want to fly, you can request a refund.

Split PNR

Sometimes passengers of the same PNR change plans unexpectedly and need to travel on different dates. In these cases you have to split the PNR.

Seats and extras after ticketing

New in Cockpit: Seats and extras can also be booked after ticketing