FAQ

Cockpit FAQ

How do I invite colleagues as new Cockpit users?

The Cockpit invitation (email) does not reach me, what is the reason?

What can I do if my registration link does not work and the message states "Token expired" ?

How can I re-send a Cockpit invitation as an email?

What can I do if the login in Cockpit with my email address does not work?

Does Cockpit cancel bookings automatically?

What can I do if an error message appears when I access the Cockpit website?

Why is the flight search sometimes not displayed?

Why does nothing happen when I click on the "Continue" button?

Why is it not possible to change my calculation?

Why does the booking fail in the last booking step?

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Security

Two-factor authentication

How do I set up two-factor authentication in Cockpit?

New Cockpit Login: How it Works

What is a strong password?

What is Phishing?

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NDC fares

If I want to rebook NDC fares, who should I contact? My consolidator or the airline?

What does NDC exactly mean?

What does GDS mean?

If the airline makes changes to the flights - who should I contact? You or the airline?

Is there a disadvantage to booking an NDC fare?

Do higher service fees apply for NDC rebookings, etc.?

Apart from the price, what is the difference between GDS and NDC?

How can I recognize NDC fares?

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Rebooking in Cockpit

Is Rebooking via Cockpit only possible for Published fares?

Can LH Group fares also be rebooked with the rebooking feature?

How long is the usual processing time when a rebooking is entered via the rebooking tool?

Can rebookings be made before ticketing?

Is there no limit to the number of rebookings?

I often get the message: "Unfortunately, automatic rebooking is not possible. Please send us your rebooking request using the form."

The airline has rebooked the ticket, who can make further changes later?

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