Price details and payment methods
This article will take you through all the payment methods, that are available within Cockpit. You'll get a brush up on price details as well as an introduction on how you adjust the Agent Markup.
General
On the payment page you have everything at one glance and you can select the preferred form of payment.
Using the familiar mouse-over function, you can, for example, view the exact ticket time limit or the breakdown of the markup.
Please click on "Show more" at the price details and get a detailed overview how the price is calculated.
If you hover your mouse over TAX, you will get a detailed breakdown of the taxes charged by the airline.
If you hover the mouse over the amount in the Markup column, the stored charge will be displayed accordingly.
Price Details
Under “Price Details” the following payments are listed:
- Flight Fare per person including “Zug zum Flug” (Rail & Fly).
- Tax per person (hover the mouse over the field to see the tax breakdown).
- Service fee of the consolidator per person (only shown when payment is made under CC Option 1 or 2).
- Service fee airline per person (only shown when payment is made under CC Option 2).
- Seat reservation fee per person (only shown when the seat is booked).
- Extras per person (the column is only shown when any extras are booked).
- EMD fee per person (the column is only shown when any seats or extras are booked).
- Total price per person.
- Overall total for all passengers and services.
If you require a detailed breakdown of the payments (our ticket charges and your agency fees) or discounts, click on “Show more”.
After clicking on “Show more”, the following columns will be displayed:
- Possible Savings
- Our ticketing fees
- Possible insurances
- Possible donations
- Your agent markup
Click on “Less” to hide the savings and fee columns.
Adjustment Agent Markup
To get an overview of the current agent markup, please hover the mouse over the FEE-Icon under “Flight Details”.
Via the input field "Adjust Markup" you have the possibility to adjust the markup once again and if necessary to set the amount to zero or increase it. If you only make a reservation, you can of course also adjust the agency fee again in the booking manager.
After ticket order an adjustment is no longer possible.
Note: If the new total payment cannot be divided by the number of passengers, the system will automatically perform a correction.
Change total amount (fix)
You have the option of adjusting the final amount during the booking process or after making a reservation before ordering your ticket.
The markup will be adjusted accordingly.
Please click on "fix" to adjust the amount:
The amount by which the total price increases or decreases must be divisible by the number of passengers; if this is not the case, the amount is automatically adjusted.
Entry: 500, - Euro (difference is not divisible by number of passengers)
In this case, the amount could not be divided by 3 and was therefore adjusted. The Markup was adjusted accordingly.
Entry: 450, - Euro (difference exceeds the deposited agency fee of total 30, - Euro)
If the amount entered is too low, the Agency fee will be adjusted accordingly and set to zero. A corresponding information is displayed.
Entry: 526, - Euro (all criteria fulfilled)
Note: If you change to another payment method, the total price may change again due to possible fees.
In this case, the system will also give you a corresponding message.
If necessary, the total price must then be adjusted again. The message also appears if you book extras after saving a new total price and the total price changes as a result.
Form of Payment
Under “Form of payment” you can choose the payment type. The choices available will depend on your agent contract and the selected fare details.
Free of charge:
SEPA-Direct Debit – if you have a SEPA Mandate
The total amount will be debited to your agency account via SEPA Direct Debit.
Subject to a fee:
Credit Card (VISA, Mastercard, Amercian Express, Airplus)
Trustly Instant Payment – allows you to transfer the amount instantly online before ordering the ticket (PIN & TAN of your bank account required). Your agency purchase price is cleared.
Payment by Credit Card
The payment method Credit card is a fee-based payment method. The corresponding fee is displayed in the Service Fee column and is charged per passenger.
The amount of the service fee depends on your stored setting, here there are two possibilities, either a percentage value is charged or a fixed price depending on the amount of the fare including markup etc. .
Tip: The best option is automatically displayed by the system and marked in blue.
| Option 1 – NET-CC-Method: | Option 2 – Combination of BSP- & NET-CC: |
| The total amount will be debited to the credit card by the consolidator. | The credit card will be debited in two amounts by the airline and by the consolidator. |
Credit Card Payment - Method 1
NET-CC-Procedure – the credit card is charged with the total amount. The service fee is calculated dynamically (depending on the CC type and amount) and depends on the settings stored for you (percentage or fixed amount).
Credit Card Payment - Method 2
Combination BSP- und NET-CC-Procedure – The credit card is charged in two amounts.
The service fee is calculated dynamically (depending on the CC type and amount) and depends on the settings stored for you (percentage or fixed amount).
| Amount 1 – Payment through the airline | Amount 2 – Payment through the consolidator |
|---|---|
| Flight (without “Zug zum Flug”) / TAX / Seats Reservations and Extras (if booked) / Airline’s service fee (if available) | “Zug zum Flug” (if booked) / our ticketing fee / our EMD fee (if applicable) / insurances (if applicable) / Donations (if applicable) / your fee (if applicable) / service fee (automatically calculated) |
Note: Please note that the airline fee depends on whether the card is a consumer or corporate card.
In some cases, the fee is only displayed after a reservation or ticket order, depending on how the interface provides the information.
Trustly Instant Payment
Trustly provides payments directly from bank accounts in Europe. If you prefer not to pay with credit cards, with Trustly you have the possibility to pay online by carrying out an instant bank transfer from your bank account.
In order to do so please select the payment tile “Instant payment options” on the Payment page:
A pop-up with the corresponding payment fee will be displayed:
By clicking on "Save", the price details calculation will be updated accordingly.
And with a click on “Pay & Order” on the Payment page or “Ticket order” in My Bookings, you will be redirected to the Trustly page to complete the payment transaction:
After selecting your bank and logging in with your PIN & TAN the bank transfer will be carried out:
Once the payment has been completed successfully, you will automatically be taken back to the Cockpit page and the ticket order will be initiated.
The booking status will change to “Ordered” and in the background the payment status will be confirmed. As long as the payment has not been finally confirmed by the service provider Adyen, the “Ticket order status” will be displayed as “Not started”
Once the payment has been finally confirmed by Adyen, the “Ticket order status” will change to “Successful” and ticket order will be triggered:
After the ticket has been issued, the "Ticket order status" will appear es "Ticketed":
If the payment fails on the Trustly website even though all data has been entered correctly, you will be redirected to Cockpit and the booking will remain unchanged.